Starbucks Coffee Company

Shift Manager

September 2020 • Dana Point, CA

What I liked

Craft hundreds of drinks daily with attention to detail while handling cash and creating best moments for customers • Coach peers on customer service and connection in an uplifting manner • Efficiently multitask in a fast-paced environment

What I wish was different

Advice

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Barista

December 2020 • Deer Park, NY

What I liked

I loved being able to work with flexible management in a fast pace energetic work environment.

What I wish was different

nothing I really like this job!

Advice

Being kind is the most important part of this job as a huge focus is on customer connection.

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Shift Supervisor

February 2021 • Columbia, SC

What I liked

Being a SSV is difficult but rewarding. Learning how to manage a team, communicate with others, and convince your team to trust you was more difficult than I expected. I had to build resiliency and make difficult decisions quickly. I also needed my team to know that I cared, and still do care, about them. I accomplished this by first letting them know that I would respect them first as people and then as Starbucks partners. I learned their individual learning and communication styles as well as small changes I could make to their days to make them enjoy work.

What I wish was different

I would like to focus on the operations aspect of being a SSV more. SSVs perform a variety of interpersonal and managerial tasks, including ordering, inventory, and auditing. I feel very accomplished in the interpersonal aspect of leading a team and would like more time scheduled to focus on operations.

Advice

The most effective way to lead a team is to be vulnerable and honest. Taking the time to know the people you work with is time-consuming and can sometimes be unpleasant. Getting to know a coworker may mean they tell you they want to be led differently than your style. The best leaders are authentically themselves but are also willing to tweak their approach to be more inclusive of their team.

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Barista

August 2020 • Strongsville, OH

What I liked

I like learning how to make all of the drinks. My favorite moments are when the customer trusts you and allow you to create them a drink of your choice.

What I wish was different

I wish that some of the scheduling had been different. Some times I would be schedule 15 hours other weeks I would be schedules 25 hours.

Advice

Be open to learning. At first, it is overwhelming, but with patience everything will be second nature.

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Barista

February - August 2021 • Richardson, TX

What I liked

free coffee

What I wish was different

better managment

Advice

go to one with better managment

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barista

April - July 2021 • Indianapolis, IN

What I liked

I loved my coworkers and the pay

What I wish was different

More management and time off

Advice

It can be overwhelming, but the people understand they have to wait so don’t let it stress you out.

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Barista

November 2020 • Nashua, NH

What I liked

great coworkers, early mornings, flexible schedule, easy opportunities for growth

What I wish was different

responsive management

Advice

stand up for yourself!

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Barista

December 2020 - September 2021 • Rancho Cucamonga, CA

What I liked

Working at Starbucks gave me a good sense of learning how to manage stress, although it was entirely stress the whole shift. I had great co-workers that had each other's backs and a great manager that was understanding that we had lives outside of work and would work with us to plan our schedules.

What I wish was different

I wish there was an emphasis on partner safety between customers and baristas. Many baristas became burnt out due to the emphasis on customer experience and trying to make any accomodation regardless of the item was actually in stock or not. I, in fact, got burnt out due to the reason of other partners calling off during the last hour, which would not only be detrimental to the store, but also to the partners that were actively working. It became a routine, and I wish there would more consequences on this. The emphasis on customer satisfaction over partner health (mind and body) was excessive, and the reason why I became a partner diminished with every shift.

Advice

The one piece of advice I took from this experience is to learn how to say No. The world has been in a state of shock since COVID-19, and one thing the people inhabiting this world has learned was the subject of entitlement and the misuse of policy. Saying No is not detrimental to the customer, if we do not have it in stock, then it is impossible to create that beverage. Suggestions is always another piece of advice that is helpful when serving, but make sure it is tailored or the customer will be upset.

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Check Out Cashier

May - August 2021 • Lawrenceville, GA

What I liked

It was a very nice to work at. Everyone was friendly, from employers to coworkers to customers.

What I wish was different

Nothing i can think of right now.

Advice

A smile goes a long way with customers!!

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Barist

March 2020 • Ankeny, IA

What I liked

The benefits were very nice for a part time employee. I had the opportunity to invest in a 401k free coffee everyday and a free bag of coffee each week

What I wish was different

Advice

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Shift Supervisor

July 2018 • Moorpark, CA

What I liked

I liked working with a diverse group of people and being able to make coffee.

What I wish was different

More staffing at this particular location!

Advice

You have to love people and human interaction to work in this role

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Barista

May - September 2021 • Milwaukee, WI

What I liked

I loved the support I got from my co-workers.

What I wish was different

I wish I could have stayed longer, but I had to go back to school.

Advice

To don't be too hard on yourself when starting out and have patience because it is a lot of information thrown at you all at once.

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Barista/ IT Consult

September 2021 • Milwaukee, WI

What I liked

I love how everyone is nice and helpful. They make sure you learn what needs to be done without feeling pressure. In addition, everyone is welcoming and makes sure that you feel comfortable.

What I wish was different

N/A

Advice

Make sure you apply to the jobs or careers you will truly love to come to work and excited to come in to work.

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Barista

May - August 2021 • Edmond, OK

What I liked

I really loved the people I worked with. For the most part, they were driven, fun, and passionate about doing well no matter what job they were doing. My manager was also, for the most part, patient and dedicated. All of my shift managers were great.

What I wish was different

I wish more training was given - each job needs several days of work, and I constantly made mistakes because I didn't know all the tiny details yet.

Advice

For future baristas, be prepared to work hard and work quickly. Be willing to learn and become friends with your fellow baristas - drama will kill your team, but bonding will make the team work well even during the rush.

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